Support is available for account access, platform usage, trade logging issues, verification problems, report delivery, billing-related questions, and unexpected technical behavior.
The purpose of support is to help users resolve product and account issues clearly. EdgeMirror support does not provide trading advice, strategy guidance, market analysis, or financial recommendations.
For support requests, users may contact EdgeMirror through the official support channel.
Email: support@edgemirror.ai
When available, users may also use the in-platform support interface to submit issues directly from their account.
EdgeMirror support can assist with platform-related and account-related issues.
Clear details help support review the issue faster and more accurately.
Please do not send passwords, OTP codes, full card details, broker credentials, or unnecessary sensitive information.
Support requests are generally reviewed within 24 to 48 hours, depending on request volume, issue complexity, and technical investigation needs.
Some issues may require additional review, especially when they involve authentication, payments, report delivery, data correction, or unexpected system behavior.
Some support requests may require checking account status, authentication state, trade-record structure, correction status, report delivery logs, payment status, or related platform records.
Support may ask for additional information if the original request does not include enough context to identify the issue.
Before submitting a request, users may try a few simple checks.
EdgeMirror support does not provide trading advice, investment advice, strategy recommendations, market analysis, portfolio review, stock opinions, price targets, or trade instructions.
Support is limited to product functionality, account help, technical clarification, platform access, billing-status review, and issue investigation.
Support cannot interpret whether a trade was good or bad, whether an asset should be bought or sold, whether a setup should be taken, or whether a strategy is suitable.
EdgeMirror is a post-trade execution review platform. All trading decisions remain the responsibility of the user.
For account-related requests, EdgeMirror may need to verify ownership before making changes or discussing account-specific information.
Verification may involve checking linked email, linked phone number, login status, account identifiers, or other security-related information.
These steps help protect users from unauthorized access or account changes.
As EdgeMirror develops, the support experience may expand to include more structured ticket tracking, clearer issue categories, better status updates, faster troubleshooting flows, and improved self-help resources.
The goal is to make support more reliable, easier to use, and better aligned with the platform’s execution-review focus.
EdgeMirror support can help users understand product behavior, account access, trade logging issues, corrections, reports, and technical problems.
It cannot replace independent judgment, professional advice, broker support, or personal responsibility for trading decisions.